Terms & Conditions
Last Updated: 3/3/2026
These Universal Terms & Conditions (“Terms”) apply to your access to and use of our websites, portals, communities, content, events, products, services, programs, coaching, trainings, and related offerings (collectively, the “Services”), whether provided online, virtually, or in-person.
By purchasing, registering, accessing, or using any Services, you agree to these Terms.
1. Parties
These Terms are entered into between you (“you,” “your,” “Participant,” or “Client”) and Natalie Hunter and any of the following entities, as applicable to the specific offering you purchase or access (collectively, the “Company,” “we,” “us,” or “our”):
PersonalBrand.com, LLC
Entourage Marketing, LLC
NEIP, LLC
Capstone Institute, LLC
These Terms also benefit our owners, officers, directors, employees, contractors, volunteers, venue partners, speakers, staff, consultants, agents, and affiliates (the “Released Parties”).
2. Scope of Services
Our Services may include, without limitation: 1:1 coaching, coaching packages, masterminds, online trainings, certifications, virtual events, in-person experiences/immersions, workshops, live sessions, recordings, templates, curricula, meditations, spiritual/energetic modalities, community access, and any related materials (the “Program Materials”).
3. Eligibility
By using the Services, you represent that you are at least 18 years old and legally able to enter into a binding contract.
4. Coaching & Training Disclaimer (Not Therapy; Not Professional Advice)
Coaching is an energetic partnership and educational experience and is not therapy, psychiatry, medical care, or treatment.
You understand and agree that the Services do not constitute legal, medical, mental health, financial, tax, or other professional advice. You agree to seek independent professional guidance for matters requiring licensed professionals.
We do not diagnose, treat, prevent, or cure any disease or mental disorder.
5. Personal Responsibility
You acknowledge you are fully responsible for your own well-being, choices, actions, and results before, during, and after participation. You agree that you use your own judgment and discretion at all times.
6. Voluntary Participation; Assumption of Risk
You voluntarily choose to participate in the Services and assume all known and unknown risks, including emotional, psychological, physical, spiritual, relational, and financial risks that may arise from participation.
Substance & Medication Disclosure
If you are under the care of a mental health professional, we encourage you to inform them of your participation. If you are taking prescribed, non-prescribed, or recreational psychotropic substances, you agree to promptly disclose this to us if requested or if it may impact your participation. Participation while under the influence may involve heightened risks, and you assume responsibility for those risks.
In-Person Health Risks
By attending any in-person event, you assume the risk of exposure to communicable illnesses (including but not limited to COVID-19) and agree to hold the Released Parties harmless for any resulting illness, symptoms, or complications, except to the extent caused by our gross negligence.
Food / Allergy Notice
If food, cacao, or other consumables are provided at an in-person event, you agree to disclose known or suspected allergies or sensitivities in advance. We are not responsible for acts or omissions of third-party chefs, venues, or suppliers.
7. No Guarantees; Earnings & Results Disclaimer
We do not guarantee any particular outcome, transformation, certification result, business result, revenue, profitability, lead volume, or success. Any examples, testimonials, or case studies are not promises of results. Individual outcomes vary based on many factors outside our control.
8. Payment Terms
You agree to pay all fees associated with your purchase, including any payment plan obligations, in accordance with the checkout terms. You authorize us (and our payment processors) to charge the payment method you provide.
If a payment is declined or late, we may suspend access to Services, community, portals, sessions, or materials until your account is current.
Chargebacks
You agree not to initiate a chargeback without first contacting us in writing to attempt resolution. If you initiate a chargeback in violation of these Terms, we may (i) revoke access immediately, (ii) dispute the chargeback, and (iii) pursue collection of any outstanding balances and costs as permitted by law.
9. Refund Policy (Universal)
All sales are final unless a written exception is stated by the Company in an official written agreement signed by the Company.
(A) 1:1 Coaching and Coaching Containers (including multi-month packages)
You may request to dissolve/terminate the coaching relationship moving forward by providing written notice.
No refunds are provided for time, energy, preparation, or services already delivered, or for any portion of the program already used or elapsed.
If you are on a payment plan, your obligations are governed by your checkout terms and/or your individual coaching agreement. Unless we agree otherwise in writing, fees already paid remain non-refundable.
(B) Live Online Events, In-Person Events, Immersions, Workshops
No refunds. No credits for non-attendance.
Travel, lodging, meals, and related costs are your responsibility and are non-refundable through the Company.
(C) Session/Package Expiration Windows
If an offering includes an access or usage window (e.g., sessions must be used within 3 months or 6 months of purchase), you agree to schedule and complete within that window. Unused sessions may be forfeited at our discretion unless required otherwise by applicable law or a written agreement.
10. Scheduling, Late Arrivals, and Missed Sessions (1:1 / Private Sessions)
Unless otherwise stated in your specific agreement:
You are responsible for scheduling and attending sessions on time.
Cancellations/reschedules require at least 24 hours’ notice.
Late cancellations or no-shows may be treated as a forfeited session.
We may attempt in good faith to reschedule; repeated missed sessions may be forfeited.
11. Intellectual Property; Limited License; Prohibited Use
All Program Materials, methods, processes, curriculum, frameworks, content, recordings, trademarks, logos, and branding are owned by the Company and/or Natalie Hunter and are protected by intellectual property laws.
You receive a limited, personal, non-transferable, revocable license to access and use Program Materials for your personal growth or internal business learning only, unless we expressly grant additional rights in writing.
You agree you will not (and will not assist others to):
Copy, reproduce, distribute, sell, sublicense, share, upload, publish, or publicly display Program Materials
Remove or alter copyright/trademark notices
Train others in our methodology or create a certification program based on our materials without express written permission
Create a program/course that is identical or substantially similar to ours (in whole or in part) for commercial use
Use our materials to make money outside the limited license granted (unless expressly permitted in writing)
Violation may result in immediate termination of access without refund and may be pursued as theft/misappropriation of proprietary content.
12. Confidentiality
We honor confidentiality as a sacred value and will not intentionally disclose identifying details about your participation without consent, except:
to team members/contractors with a legitimate need to know;
as required by law, court order, or valid legal process;
to protect safety where disclosure is reasonably necessary.
You acknowledge that coaching is not a legally privileged confidential relationship (unlike attorney-client or doctor-patient).
You agree to keep other participants’ personal information confidential and not to share private details learned in community spaces or events.
13. Community Standards; Right to Remove
To keep our containers safe and respectful, you agree to:
engage with kindness, integrity, and respect;
avoid harassment, hate, threats, doxxing, discrimination, or disruptive behavior;
avoid sharing unlawful content.
We reserve the right, in our sole discretion, to remove any participant from a program, event, community, or platform for conduct we deem disruptive, unsafe, or misaligned—without refund.
14. Recordings, Photos, and Media Release
We may record sessions, trainings, or events for quality, training, replay access, or internal documentation. By participating, you grant the Company permission to record and use your voice, likeness, name, chat contributions, and/or image in recordings or photos, unless you notify us in writing in advance and we confirm accommodations.
If we use any participant story publicly, we aim to do so respectfully; however, you are responsible for what you choose to share in group spaces.
15. Third-Party Platforms
We may deliver Services via third-party platforms (e.g., Zoom, Kajabi, Mighty Networks, payment processors). Your use of those platforms may be subject to their separate terms. We are not responsible for third-party outages, platform policies, or security practices.
16. No Warranties
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
17. Limitation of Liability
To the fullest extent permitted by law, the Released Parties will not be liable for any direct, indirect, incidental, special, consequential, punitive, or exemplary damages arising out of or relating to your participation in or use of the Services, including but not limited to personal injury, emotional distress, lost profits, lost data, business interruption, or reliance on information provided.
If liability is found despite these Terms, the maximum total liability of the Released Parties will not exceed the amount you paid to the Company for the specific Service giving rise to the claim during the three (3) months prior to the event giving rise to the claim.
Some jurisdictions do not allow certain limitations; where prohibited, this section applies to the maximum extent allowed.
18. Indemnification
You agree to defend, indemnify, and hold harmless the Released Parties from and against any claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys’ fees) arising from or related to:
your participation in the Services;
your breach of these Terms;
your misuse of Program Materials;
your violation of any law;
your acts or omissions, including failure to disclose relevant information (including substance/medical considerations) when required.
19. Force Majeure
We are not liable for delays, cancellations, or disruptions caused by events beyond our reasonable control (e.g., acts of God, natural disasters, pandemics, venue closures, power outages, war, strikes, government orders, travel disruptions, platform failures). If an in-person or live event is rescheduled due to force majeure, your registration will transfer to the rescheduled date (no refunds).
20. Dispute Resolution; Governing Law; Venue
These Terms are governed by the laws of the State of Arizona, without regard to conflict-of-law rules.
Any dispute arising out of these Terms or the Services will be brought in state or federal courts located in Arizona, and you consent to personal jurisdiction and venue in Arizona.
21. Changes to Terms
We may update these Terms from time to time. The “Last Updated” date reflects the latest version. Continued use of the Services after changes constitutes acceptance of the updated Terms.
22. Severability; Entire Agreement; Assignment
If any provision is held invalid or unenforceable, the remaining provisions remain in full force.
These Terms (plus any written program-specific agreement you sign) constitute the entire agreement between you and the Company regarding the Services purchased.
We may assign these Terms to an affiliate or successor. You may not assign your rights without our written consent.
23. Contact
For support or questions about these Terms, contact: natalie@nataliehunterlive.com